Genuine Automotive & Diesel really lives up to their name. They recently took care of my wife’s car for a coolant flush, and the entire experience was top-notch from start to finish. Their communication was excellent—clear updates, friendly staff, and zero surprises when it came to cost or timing. They were also more cost-effective than the dealership. What really impressed us were the extra conveniences they offer. They have loaner cars available, and they’ll even pick up your vehicle from your home if needed, which made things incredibly easy. On top of that, they provide a referral discount card for recommending them after your visit, which is a nice touch for such great service. It’s rare to find a shop that’s this professional, transparent, and customer-focused. Genuine Automotive & Diesel has definitely earned our trust and future business. Highly recommend!

I have been taking my vehicles to Genuine Automotive for approximately 7 years. They always have done a good job in the garage. That’s not all. I always get the red carpet treatment, that includes pick-up and delivery at no charge, and often providing a free loaner, so that I could carry on with my business. Thumbs up.

Exceptional Service, Trustworthy Mechanics! ​I can’t recommend this family-owned shop enough! From the moment I dropped off my car, I knew they were incredibly responsible and reliable. They provided an excellent, full diagnostic for everything my car needed before starting the repairs, and their prices are very fair. Their customer service is excellent, and the fact that they have Spanish-speaking staff is a massive bonus. This is definitely the best service in town.

I went here for my state inspection and from the moment I walked in everyone was so nice and friendly. The waiting area is exceptionally clean and has plush couches and chairs with little desks attached if you need to get some work done on your laptop while waiting. Also, I don’t know if they’re there every day, but if you’re lucky you’ll meet the owner’s 2 adorable dogs! I’m so happy to have discovered such a great business so close to home.

Seth was a huge help getting my grandfather’s 2007 Grand Marquis back in shape. The brake lights had stopped working, and he and his mechanics took the time to figure out exactly what was wrong instead of just guessing. He explained everything clearly, made sure my grandfather understood the fix, and got the lights working again. It’s rare to find someone so patient and respectful — especially when working with older vehicles and older customers. Really appreciate his honesty and care. Highly recommend Seth for any car repairs or electrical issues!

Dwayne and his team were extremely professional from the time I walked in the door until I got my repairs completed. I had great communication from them throughout the whole process on the initial diagnosis, cost to complete and any additional items they recommend to be addressed. They provided a great loaner car and delivered great service throughout the entire process. My truck is running great. Thanks guys for a great experience!

Had a great experience during my first oil change visit. The staff was friendly, the service was quick, and everything was handled professionally. I appreciated the clear communication and smooth process—I’ll definitely be coming back

This place is a hidden gem! I wish I had discovered it before now. You won’t find an auto repair shop with a nicer group of people working there. It was such a positive experience from beginning to end. They did a great job replacing my rotors and brake pads. This is definitely my new go-to auto repair shop!

Excellent Service and Highly Recommended! I left my car with them, and they were incredibly responsible. Their customer service is excellent, and they offer good prices for their services. I highly recommend them! Plus, they have Spanish-speaking staff, which is a huge plus.

A breath of fresh air in the Automotive Service Business. Let’s face it, most people dread having their car breakdown let alone finding a mechanic that will take care of the problem(s) without taking advantage of the situation. Genuine Automotive and Diesel demonstrated to me recently that they are all about customer service and the overall experience. 5-STARS for these 5 things 1.) They came to me to pick up the car (no charge) 2.) Evaluation of the necessary repairs including a very extensive inspection and detailed report on repairs necessary and prudent for maintenance all done without any charge 3.) A detailed itemized list ranking these repairs in order of Necessary NOW to items that I could budget for at a later time all broken down to individual items and cost estimates for each item which made it easy for me to pick and choose what was most important and things that I could safely reschedule and budget for later 4.) Repairs I agreed to have done were completed promtly and priced at REASONABLE PRICES! 5.) With work complete they delivered the car back to my home. Everything they worked on is working as it should be! Definitely would recommend them and it is where I will be going in the future.

Charles and the entire staff are professional friendly and genuinely care about the customer. I believe that’s the genuine in genuine automotive and diesel. I will never go any place else for my work vehicle or my personal vehicle if possible top-notch if I could get 10 stars I would. I woke up with an emergency and everything was fixed and ready to go in less than an hour!

The people that run this business are honest, fair and will help you. I flew into TX to buy a Duramax and wanted to get it professionally looked at before I drove it back to NC. They looked it over and recommended a couple things. Their attention to detail shined through when they found a carrier bolt that was holding one of the shocks instead of the proper bolt. They fixed it on the spot and were fair and honest. I would recommend them to anyone and wish them nothing but success in the future. Thank you!

Wonderful experience overall. Katie at the front desk was very professional from start to finish. Follow up and communication overall were stellar. Fast turn around on actual work on my vehicle. Best experience I’ve ever had a repair shop! Hands down. And I’ve turned wrenches in several fields and been to many other shops for work, and GAD is by far the best in my 40 years of being alive. While you’re waiting for your vehicle to be repaired by GAD, let me help you with your tension, aches and pains! Schedule an outcall or in-studio massage with me while GAD fixes your vehicle. All GAD customers receive 10% OFF their massage services with me, Grant M. of Integrated Care : Bodywork. 10 years licensed and insured, veteran owned, 5-Star rated professional therapeutic massage therapist that services the entire Austin region. Book your session today! I look forward to working with you!

This is the first business review I’ve ever written since living in Austin. And if I could give more than five stars, I’d be launching constellations in honor of Genuine Auto & Diesel. From the moment we walked in, these folks treated us like VIPs with car trouble—which, honestly, is the only time I want to feel like a VIP. Not only did they diagnose the issue with our car like seasoned automotive detectives, but they also discovered the culprit was a recalled defective part. (Plot twist!) I half expected them to pull down a whiteboard and start connecting red strings like it was a true crime documentary. Special shoutout to Katie, who deserves her own sitcom. Her communication was clear, kind, and full of good vibes(and news). She constantly kept us in the loop without making us feel like we needed a mechanic-to-English dictionary. The rest of the staff? Truly some of the nicest people I’ve met in Austin—and that’s saying something because this city is full of some really nice humans. Oh, and did I mention they set us up with a reasonably priced rental car while all this was happening? Who does that anymore? Genuine Auto & Diesel does. Thank you to the whole crew for turning a potentially frustrating saga into a surprisingly delightful and reasonably priced one. You’ve got customers for life and we are forever grateful.

These people are the best people!! I hit a deer in January in my BRAND NEW CAR. I was so upset but I took it to genuine and they took super good care of me and my car. They gave me updates as the work went on. Gave me a realistic timeliness of when my car would be done and now she’s beautiful again!! I’ll be sure to add photos of the before and after. They are awesome! Charlene was my girl in this whole situation. Made it super easy!

I’ve had THE best experience with Katie in service here. My car broke down on me one day and I decided to tow it here after reading all the good reviews. My car needed major repairs, which is never news you want to hear. Katie communicated with me clearly every step of the way, set me up with a loaner vehicle, and let me know exactly what needed to be done now and what was coming up soon. This is the best experience I’ve ever had with an auto shop and made the situation way less stressful. l ended up getting another car and Genuine Auto is the only place I’m ever taking it. I’m so glad I found this shop. Thank you Katie for your help, kindness, and professionalism!

As always they did an amazing job. Seth does incredible work and has always taken care of any auto needs. I am at ease knowing that when I take my car into Genuine Auto & Diesel I’m getting quality work done at a great price. I’ve never had any issues with repairs or cost, they are always top notch. I recommend this shop to all my friends and family.